Privacy Policy

This policy applies when you visit polarflow.ai, contact us by email or use a website enquiry form once online submissions are enabled. It does not replace any separate privacy terms agreed for a PolarFlow product or customer engagement.

If you contact us, we may collect your name, email address, mobile number, country, enquiry interest, message and any other information you choose to provide.

Our hosting and security services may process basic technical information needed to deliver and protect the website, such as an IP address, browser type, device information, request details and timestamps.

The website enquiry form is currently a preview. Information entered into it is not sent to PolarFlow or stored by PolarFlow until the form is connected and the page confirms that submission is available.

We may use information to:

• respond to enquiries and discuss requested services;
• operate, secure and maintain the website;
• understand website performance and improve the visitor experience;
• meet legal obligations and protect our rights.

We do not sell personal information.

PolarFlow does not currently use advertising pixels on this website. We may add analytics, cookies or similar technologies in the future to understand visits, measure campaigns or improve the website.

Before activating non-essential tracking, we will update this policy and provide any notice, choices or consent controls required for the technology and the visitor's location. Where consent applies, you will be able to refuse or withdraw it as easily as you gave it.

We may use trusted providers for website hosting, security, communications, analytics or enquiry delivery. They may process information only to provide those services or as the law requires. Because PolarFlow serves businesses internationally, information may be processed outside your country. We will use appropriate safeguards where required.

We retain personal information only for as long as reasonably needed for the purpose it was collected, including responding to an enquiry, maintaining business records and meeting legal obligations. We use reasonable administrative and technical measures to protect information, but no online system can be guaranteed completely secure.

Depending on where you live, you may have rights to request access to, correction of or deletion of your personal information, to object to or restrict certain processing, or to withdraw consent. You may also have the right to complain to your local privacy regulator.

To make a privacy request, email sales@polarflow.ai. We may need to verify your identity before completing a request.

We may update this policy when the website, our practices or legal requirements change. The date at the top shows the latest revision. You can also review our Website Terms.